Tips & Tricks

Setting Up Linked Tickets (Combining Tickets for Outage)
Linked Tickets helps businesses keep track of contextual tickets in their help desk and ensure that updates are delivered in a consistent and efficient mann...
Tue, Sep 3, 2019 at 9:37 AM
Creating and Linking a Tracker (With Linked Tickets)
Once you're done with installing the feature, when agents notice a trend in the tickets coming into the system, they can look for an existing Tracker an...
Tue, Sep 3, 2019 at 9:42 AM
How to Login to Freshdesk
1 .   Open Google Chrome or Microsoft Edge 2.    Navigate to thecha.freshdesk.com/support/login 3.   ...
Wed, Jan 18, 2023 at 8:47 AM